§ 1. General provisions
1.1. GRRR design online store, owned by MODADOGA.PL s.c. Kornelia Jankowska, Przemysław Jasielski, registered at the following address: os. Piastowskie 75 61-156 Poznań, Poland, available at www.grrrdesign.com. The entrepreneurs are registered in the Polish register of sole proprietors (CEIDG). Tax identification number (NIP): 7822574995; statistical business number (REGON): 302830825.
1.2. Company’s mailing address:
MODADOGA.PL, os. Piastowskie 75, 61-156 Poznań, Poland; tel. +48 792851857, mail: kontakt@grrrdesign.com.
1.3. The price list presented on the website is for information only and does not constitute an offer as defined in the Civil Code. It is merely an invitation to enter into a sales contract.
1.4. Despite taking all efforts we are unable to guarantee that information published by us are free from defects or errors. Defects and errors will be eliminated as soon as the online store becomes aware of the same. In order to confirm any information presented on the website please contact the online store.
1.5. The product price displayed at the time of placing the order is binding if it is subsequently confirmed by the online store.
1.6. The customers of the online store can be both natural and legal persons with legal capacity to enter into binding contracts in accordance with applicable laws. By placing an order you declare that you are capable of concluding a valid contract. Natural and legal persons who do not meet the above conditions are fully liable to the online store for any damage caused.
1.7. In case of orders in excess of PLN 2000.00 MODADOGA.PL reserves the right to limit the available payment modes to full or partial prepayment.
1.8. The store reserves the right to change the prices of offered products, to introduce new products to the online offer, to run and cancel promotional campaigns on the store’s website or to introduce changes thereto.
§ 2. Placing orders
2.1. All products offered in the store and delivered to customers are brand new and have been legally introduced to the Polish market.
2.2. All prices quoted at www.grrrdesign.com include VAT (value added tax) and are expressed in PLN (Polish zloty). The prices do not include shipping costs.
2.3. Orders can be placed 24 hours a day, 365 days a year through the online store or by e-mail. Orders placed after 3:00 p.m. and on Saturdays, Sundays and public holidays will be processed in the morning on the following business day. By placing an order you accept these Terms and Conditions and consent to communication and contract conclusion by means of distance communication.
2.4. Orders will be considered placed if confirmed by the customer by electronic means within 48 hours after they are sent.
2.4.1. The customer will be notified by the store by e-mail about placing the order, after having selected the method of payment. The store will notify the customer about accepting the order by means of distance communication.
2.4.2. Orders will be considered properly placed if the personal details provided by the customer include a telephone number allowing our staff to verify the order and the delivery address.
2.5. If the ordered products are out of stock, a down payment of 40% of the entire order is required. The store will start processing the order after the down payment is received. If the customer resigns from purchasing the product while the order is being processed, the down payment will be forfeited to the seller as contractual penalty. Irrespectively of the contractual penalty, compensation in excess of the penalty may be sought. “The right to cancel the order is not available to entities who do not act in the capacity of a consumer”.
2.6. Orders for products with different turnaround times are sent once all items become available, i.e. after the last of the ordered products is in stock, unless otherwise agreed on a case-by-case basis with GRRR design staff.
2.7. In case of a so-called special order, i.e. an order for products that are currently out of stock or are not offered as standard by grrrdesign.pl (finishing material, finishing color other than presented on the store’s website), a down payment of 40% of the entire order is required. A down payment made towards an order in progress is not refundable under any circumstances.
2.8. Pursuant to Article 589 of the Civil Code, the goods remain the seller’s property until full payment of the price by the buyer.
§ 3. Turnaround times
3.1. Products in stock:
Products will be shipped within 3 business days after the bank account of MODADOGA is credited with the payment (for payment details see §5.1), as long as the products are in stock. The only exceptions are certain pieces of furniture and products in case of which different delivery times are shown. The foregoing also applies to temporary out-of-stock situations.
3.2. Products out of stock, available on request:
If the delivery of the products you ordered takes more time, the seller is obliged to inform you about it. If the products are temporarily out of stock, the waiting time may be up to 4 weeks, depending on the order. Please inquire about the delivery time before purchasing. Special-order products cannot be replaced or refunded.
3.3. The order will be considered completed on the day of shipping from our warehouse. Parcels shipped by us are not delivered on Saturdays, Sundays and public holidays. Depending on your request and products specification, ordered products are delivered by Poczta Polska (Polish Mail Service) or by courier companies.
3.4. In duly justified cases the store can refuse to process a confirmed order.
§ 4. Shipping cost and conditions
4.1. The shipping fee depends on the product’s weight and dimensions, the payment method selected and the price list of Poczta Polska (Polish Mail Service) and courier companies.
4.2. Shipping cost is paid for by the customer.
4.3. Products can be delivered in and outside Poland.
4.4. We wait up to 10 days for payment. Afterwards your order will be cancelled.
§ 5. Payment methods
5.1. Wire transfer – the amount due is wire transferred to our bank account. Goods will be shipped after crediting our account.
for PLN payments: mBank, 44 1140 2004 0000 3402 7535 4051 os. Piastowskie 75 61-156 Poznań
for EUR payments: mBank, 36 1140 2004 0000 3912 0549 5389 os. Piastowskie 75 61-156 Poznań
5.2. PayU – quick card or bank transfer payments.
§ 6. Complaints, refunds and replacements
6.1. Pursuant to Article 545 § 2. of the Civil Code, it is the buyer’s obligation to check the condition of the goods at delivery, in the courier’s presence. Even if the packaging is intact, you should check whether the ordered item does not have any missing elements or damages that are not visible on the outside. If any damages or missing elements are found, you should fill in a damage report in the courier’s presence and contact the seller on the same day.
6.2. Product complaints need to be submitted to the seller in writing or by email. The damage report constitutes a basis for submitting a complaint regarding products delivered by courier. The signed damage report together with photographs illustrating the damage should be sent by mail. Alternatively, scanned copies can be sent by email to: kontakt@grrrdesign.com
6.3. If you choose to return your product, please enclose the original invoice and a filled complaint form. Returned goods are delivered at the customer’s expense to the business address of MODADOGA.PL for the purpose of complaint processing. If the complaint is accepted by the Store, the Store will refund reasonable transportation cost to the customer being a consumer within the meaning stipulated in the Civil Code. Within 14 business days after receiving the returned products from GRRRDESIGN.COM the Store must notify the customer about the outcome of the complaint procedure and about warranty repair, if any. If the complaint is accepted, MODADOGA.PL reserves the right to restore the goods to the condition from before defect within not more than 15 weeks, due to the nature of the procured goods.
6.4. Should a complaint be unwarranted or should the product be damaged for reasons attributable to the customer, all costs related to the complaint (i.e. transportation to the business address of MODADOGA.PL, cost of correspondence and cost of legal consultations, if any) shall be borne by the customer.
6.5. Pursuant to the Consumers Rights Act of May 30, 2014, within 14 days after the delivery of the ordered goods, the consumer has the right to return them without having to give the reasons (i.e. to withdraw from the contract), on general terms stipulated in regulations on distance contracts. To ensure compliance with the said time limit, a written statement should be sent within 14 days after collecting the goods. The goods shall be sent back in the unaltered state at the customer’s expense to MODADOGA.PL, not later than 14 days after the date of withdrawal from the agreement.
In accordance with Article 27 of the said Act (Journal of Laws 2016.380) – “in case of withdrawal from the contract, the contract shall be deemed to have never been concluded, and the consumer shall be released from any obligations. What has been already provided to the other party shall be returned in the unaltered state, except for alterations necessary in normal conditions (…)”. Submission of a proof of purchase (receipt or invoice) is necessary in case of a return. If the customer chooses to exercise the above right, he/she shall notify the seller thereof and subsequently send back the goods (together with a proof of purchase) to the store’s address, at the customer’s expense. The return shipment shall be accompanied by a written statement on withdrawal from the contract (the return form is available in the “forms” tab in the footer of www.modadoga.pl website) and by the bank account number to which the store should refund the payment. Within 5 business days the store will inspect the goods. If the goods meet the above requirements, the store will refund the payment to the customer’s bank account. In case of a return, an adjusting invoice will be issued and sent to the customer. Money will be refunded only after a signed correcting invoice is delivered. Products procured on the customer’s request cannot be returned. Refunds will not be made to an account different than the account from which the original payment was made, unless the customer submits a written statement indicating an alternative bank account number, transfer details and customer details.
6.6. Shipments sent on a cash on delivery basis will not be collected by the store’s staff.
6.7. If you wish to receive a different product, please return the product you have already purchased together with a return form and place a new order through the website.
6.8. The seller shall be liable to the buyer if the item sold has a physical defect and is liable under statutory warranty if the physical defect is identified within two years after the goods are collected by the buyer.
6.9. All complaints will be processed in accordance with the provisions of the Civil Code (Act of April 23, 1964, Journal of Laws of 2016, item 380, consolidated text "sale")
6.10. Out-of-court ways to handle complaints and enforce claims exist. They are described in detail on: https://uokik.gov.pl.
6.11. In accordance with Article 32.33, all payments (including the cost of delivery, equivalent to the cheapest delivery option offered by the store) will be refunded within 14 days after the date of receiving products returned by the customer.
6.12. The provisions of 6.1 (first sentence), 6.4 (from the third sentence on) to 6.6 shall not apply to transactions between professional entities (non-consumers). In such cases, corresponding provisions of the Civil Code apply.
§ 7. Conformity with the offer
7.1. The team of GRRRDESIGN.PL takes all reasonable efforts to ensure that product descriptions are accurate. Nevertheless, whenever the data presented on the store’s website on the date of placing an order by the customer is not accurate, the customer shall have the right to withdraw from the agreement without having to give the reasons within 14 days after the date of purchase, in accordance with regulations on distance contracts.
§ 8. Customer personal data
8.1. Dear Sir/Madam! Pursuant to the Personal Data Protection Act of August 29, 1997 (Journal of Laws No. 133, item 833), please be informed that the personal data of our customers is stored in our company’s database. Your personal data is collected solely for our own purposes and processed to the extent necessary to pursue our normal business, as well as promotional and advertising campaigns.
8.2. While personal data disclosure by the customer is voluntary, it is necessary for registration and for customer’s order processing by www.modadoga.pl online store.
The following details are necessary for appropriate processing of orders placed with the Store:
full name, address details, email, mobile telephone number.
The following content will be sent to your email address:
- a message containing an activation link used to confirm account registration,
- information on each stage of order processing by the online store,
- information on order cancellation or completion date change by the online store,
- marketing content, if you separately agree to receive it.
Your telephone number will be used to:
- inform you about each stage of order processing by the online store,
- inform you about order cancellation or completion date change by the online store,
- send you marketing content, if you separately agree to receive it.
8.3. The customer’s personal data controller is MODADOGA.PL Kornelia Jankowska with registered address in Poznań, os. Piastowskie 75, Poland.
8.4. The personal data controller is not liable for any false personal data submitted by the customer.
8.5. The customers of www.grrrdesign.com online store have the right to access their personal data and to have it corrected or erased. In cases stipulated in the Personal Data Protection Act of August 29, 1997, the customer is entitled to object to the processing of his/her personal data, to request that his/her personal data is no longer processed and to demand that his/her personal data is erased if it is incomplete, out of date or untrue, has been collected in breach of the Act, or is no longer necessary for the purpose for which it was originally collected.
In the above matters the personal data owner should contact the Personal Data Controller in writing.
In the above matters the personal data owner should contact the Personal Data Controller in writing.
8.6. These terms and conditions define the principles of shopping at GRRRDESIGN.COM store. By registering with our store and by placing an order you accept all provisions and information contained in these terms and conditions.
§ 9. Colors and finishing
9.1. The colors of materials and leather presented on the photographs may vary slightly from actual colors due to the inaccuracy of the display screen and photographs. Products made of natural resources, such as rope, wood, marble are natural and thus are not repetitive. Coloration of natural products may differ from one item to another.
9.2. Should any provision of these Terms and Conditions be legally found invalid or ineffective, it shall not affect the validity or effectiveness of the remaining provisions of these Terms and Conditions. The invalid provision shall be replaced by another provision that matches the intention of the original provision and the entire content of these Terms and Conditions.